Ordering & Shipping FAQ

Thank you for visiting ChristmasTreeHill.com. This page contains useful information intended to make your shopping experience with Christmas Tree Hill enjoyable, convenient, and hassle free. Our goal is your total satisfaction.

When will I receive my order?

We will confirm receipt and shipment of your order via email. Allow at least 4 to 10 business days (Monday-Friday) for delivery via UPS/USPS ground. If there are any delays or out of stock situations, we will notify you by email prior to shipping your order. Please provide your email address on the order form. To track orders shipped, visit our Track an Order page for UPS and USPS Tracking links.

If you select the Special Shipping Instructions option for shipping your order, please note the special shipping instructions you prefer in the comment section of your order form. We will email you with any additional shipping charges for your approval prior to shipping your order. Please also note that if you select the Special Shipping Instruction option but do not state any special shipping instructions in the comment section of your order form, your order will be shipped using the most economical method and shipping charges will be added to your order according to the Ground shipping chart below.

How can I pay for my order?

Pay by Card: We accept Visa, Mastercard, Discover and American Express.
Pay using PayPal: We accept PayPal payments using the PayPal Express option at checkout.
Pay by Check: We also accept checks via mail. Please email us at service@christmastreehill.com for more details.
Payment on Large Orders: We may require prepayment by check on orders totaling over $200. We will notify you via email if this is required.

Does ChristmasTreeHill.com use encryption to protect my information?

Yes. All ChristmasTreeHill.com pages including the Shopping Cart using industry-standard TLS encryption so that all of your information is protected from the moment you arrive to the moment you checkout.

Can I have my order gift wrapped?

Yes. We will gift wrap any order for an additional $4.95 per order. Please note that all items ordered will be wrapped as one gift.

How will my order ship and how much will it cost?

All orders will be shipped by UPS or USPS Ground, unless otherwise specified. The following shipping charges apply to orders shipped with Standard Shipping option within the continental U.S.A.

Merchandise Total
Shipping Charge
$0.00 - $19.99
Starts at $4.95
$20.00 - $39.99
Starts at $9.95
$40.00 - $49.99
Starts at $9.95
$50.00 - $99.99
Starts at $8.95
$100.00 - $149.99
Starts at $8.95
$150.00 - $400.00
Starts at $8.95
Over $400.00**
Starts at $14.95

Shipping charges are based on order weight, size, and destination of order. Review address and email info very carefully prior to confirming order. We will automatically ship to the exact address entered in the Ship-to Address fields. Christmas Tree Hill is not responsible for any additional charges that occur due to incorrect ship-to address entry by the customer. Email us immediately if you discover you have incorrectly entered shipping address information prior to receiving our Shipping Confirmation email. Express shipping rates will apply automatically if Express Shipping option is selected at checkout. High value Express Shipments require an adult signature upon delivery. If you would like to waive this service, please note in the comments section of your order during checkout "NO ADULT SIGNATURE SERVICE". Christmas Tree Hill is not responsible for lost or missing packages if this service is waived.

Do we ship internationally?

Go to the International Orders page >

Do we ship to Alaska or Hawaii?

Go to the Hawaii & Alaska Orders page >

How do return an order or item?

Go to the Return an Item page >