Ordering & Shipping FAQ
What happens after I place my order AND When will I receive my order?
Step 1 - Order is Placed - We will confirm receipt of your order via an email confirmation. This contains essential information including your order number which is how we identify your order. This email also contains a link to your order status page which our customer support team will use to provide processing details and updates if needed.
Step 2 - ChristmasTreeHill.com will Process your Order & Prepare for UPS or USPS Pickup - Once we receive your order, we will begin processing your order. Allow at least 3 to 8 business days (Monday-Friday) for your order to process and ship out of our Christmas Tree Hill Distribution Facility in York, PA 17403. Please note collectibles, limited edition product, and other specialty and seasonal product may require extra time to retrieve from other Christmas Tree Hill locations and consolidate at our York, PA Distribution Facility before we can ship your order. We will process your payment only when your entire order is ready to ship. After payment and order processing is completed, your order is picked up by UPS or USPS for delivery to your ship-to address.
Step 3 - Order Delivery to Your Ship Destination by UPS or USPS - You will receive a Tracking Number from firstname.lastname@example.org for USPS Shipments or QuantumView for UPS Shipments. Once the order leaves our Distribution Facility, you can view the shipping progress via USPS or UPS tracking on their websites. To track orders shipped, visit our Track an Order page for UPS and USPS Tracking links.
For additional information on transit times for USPS and UPS, use the links below. We ship from York, PA 17403 and your ship date is the day you receive the shipping confirmation email with your tracking number.
View UPS Ground Transit Times.
View USPS Priority Mail Transit Times.
If you are viewing USPS's tracking and have further questions, view USPS's responses to common requests such as package not received or delivered, missing package, or where is my package and other tracking statuses.
If you need more detailed information or alerts on when a USPS package is arriving, sign up for Informed Delivery by USPS, which is a service USPS provides at no charge.
Important Customer Service Information: If you have a question or need customer service, please send us an email with the details of your question or issue to email@example.com and we will respond as soon as possible. If you wish to place an order, please place your order online. To ensure we respond to customer service inquires in a timely manner, we will only be responding to emails to firstname.lastname@example.org. We are unable to respond to toll-free phone inquiries or voice messages due to heavy call volumes. We appreciate your business.
How can I pay for my order?
Pay by Card: We accept Visa, Mastercard, Discover and American Express.
Pay using PayPal: We accept PayPal payments using the PayPal Express option at checkout.
Pay by Check: We also accept checks via mail. Please email us at email@example.com for more details.
Alternate Form of Payment may be Required: We may require prepayment by check or Paypal on certain orders. We will notify you via email if this is required.
Does ChristmasTreeHill.com use encryption to protect my information?
Yes. All ChristmasTreeHill.com pages including the Shopping Cart using industry-standard TLS encryption so that all of your information is protected from the moment you arrive to the moment you checkout.
How will my order ship and how much will it cost?
All orders will be shipped by UPS or USPS Ground, unless otherwise specified. The following shipping charges apply to orders shipped with Standard Shipping option within the continental U.S.A. Please note that the charges listed below are minimum estimated charges for each order total range. Charges vary based on shipping destination and the dimensional weight of the shipment.
|Merchandise Total||Shipping Charge|
|$0.00 - $19.99||Starts at $4.95|
|$20.00 - $39.99||Starts at $9.95|
|$40.00 - $49.99||Starts at $9.95|
|$50.00 - $99.99||Starts at $8.95|
|$100.00 - $149.99||Starts at $8.95|
|$150.00 - $299.99||Starts at $8.95|
|$300.00 - $400.00||Starts at $8.95|
|Over $400.00**||Starts at $14.95|
Review address and email info very carefully prior to confirming order. Email us immediately if you discover you have incorrectly entered shipping address information prior to receiving our Shipping Confirmation email.
Additional shipping charges may apply. Should any additional charges apply to your order, we will notify you via email and hold the shipment until you approve the additional charges.
Alternate form of payment may be required. Should an alternate form of payment be required for your order, we will notify you via email and hold the shipment until we are provided with further instructions.
Signature upon Delivery may be required in order to ensure that the designated receiver receives the order.
International shipping rates, applicable tariffs and duties apply to all orders shipped outside the Continental 48 United States and are not refundable.
Do we ship internationally?
Do we ship to Alaska or Hawaii?
How do return an order or item?